These are the terms and conditions on which XANA Couture (“our”, “us”, “we”) supply our designer dresses to the Clients or Renter (“you”).
Last updated November 2023
Website Use
- The content on this website is for general information purposes only
- We reserve the right to modify these terms at any time
- By using this site, you agree to be bound by these terms
Intellectual Property
- All content, images, logos, and designs on this website are the property of XANA Couture
- Unauthorized reproduction or distribution is prohibited
Acceptance of Contract
Orders placed on the website create a binding agreement once XANA Couture emails acceptance. An order number will be assigned for contact purposes.
Services — Your Dream Dress
- Measurements required 6–12 months before wedding (depends on dress complexity)
- Payment due within 2 days of signing contract
- Cancellation within 14 days: no fee
- Cancellation within 15–30 days: 25% cancellation fee
Services — Sample Sale
- By purchasing a sample item you understand that the garment is pre-loved and may not be in perfect condition
- All sales final; no returns or refunds
- Alterations and cleaning at customer expense
- Dispatch within 14 days of order
Services — Rental
- Evening gowns and bridal dresses available for rent
- Security deposit equals retail price (refunded minus rental, cleaning, and damage costs)
Gown Specifications
Gowns may vary slightly from their pictures. We cannot guarantee that a device’s display of the colour accurately reflects the colour of the products.
Payment
- Custom dresses (remote): 2 deposits via PayPal or e-transfer
- Custom dresses (in-person): 4 deposits via PayPal or e-transfer
- Sample sale: full price via website or e-transfer
Alterations
XANA Couture does not assume responsibility for third-party seamstress work.
Shipping
- Free shipping with insurance and tracking (excluding large-skirted dresses)
- Sample sale dispatch: 10 business days
- Custom dresses: 4–6 weeks before event date
Gown Care
Dry cleaning by specialists is recommended post-event.
Rental Requirements
- The rented wedding dress may not be altered to fit and must be returned in original condition
- No perfume spray
- The Renter shall not pledge or encumber the rented wedding dress in any way
- Damage deducted from security deposit
Damage & Return Liability
You are solely responsible for the gown you have rented and are therefore liable for any damage or loss that occurs during the rental period.
Normal wear-and-tear includes:
- Minor dirt or smudges on the hemline
- Slight creasing or wrinkling
- Minimal fraying or loose threads
- Small and unobtrusive stains